Returns & Refunds

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a credit note or exchange. Shipping costs are non-refundable. If you receive a refund or credit note, the cost of shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as graphic markers, fine liners, and art books cannot be returned.

To complete your return, we require a receipt or proof of purchase to be presented upon visiting Art Academy in Mosta.

Refunds (if applicable)
Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Cash refunds for orders placed online or via credit card are not available.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@artacademydirect.com and visit Art Academy in Mosta.

Shipping
To return your product, you should visit Art Academy in Mosta, at 131 Constitution Street Mosta MST9056 during our opening hours.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.